Returns & Lifetime Warranty

What We Guarantee

We care about your satisfaction. Reach out if something’s off or you have any feedback. We’ll sort it out together. Nallu sandals are built to bring you joy as long as possible. We use the best available materials.

All products come with a 24-month legal warranty from the date you receive them, giving you the right to repair, replacement, a discount, or a refund if the defect is significant.

For sandals purchased directly on nallu.cz, we offer a lifetime warranty on manufacturing defects for the original owner. If a manufacturing defect appears, we’ll repair or replace them for free to keep them functional as long as you own them. This warranty doesn’t apply to other products, like accessories.

What we cover:

• Manufacturing defects (e.g., faulty stitching or defective materials).

What we don’t cover:

• Normal wear and tear.
• Damage due to improper use or accidents.
• Modifications you made yourself.

How to File a Claim

1. Email us at shop@nallu.cz to let us know you want to file a claim.

2. We’ll send you instructions and an address for shipping (either to our workshop or a drop-off point). If the claim is valid, we’ll cover the shipping costs.

3. Include the completed Return of Goods form or a note with your name and order number in the package.

4. Send the item to the address we provide, or to:

nallufootwear s.r.o.
Komenského 882
Slavičín 763 21
Czech Republic

Please clean the item before sending it. We’ll process your claim as quickly as possible, within 30 days from submission at the latest.

How We Handle Claims

After you submit a claim, we’ll send you a confirmation with the submission date, defect description, and your requested solution. We’ll resolve the claim within 3 working days, or for complex cases, within 30 days. If we miss this deadline, you can cancel the contract. After resolving the claim, we’ll send you a confirmation of the outcome (e.g., repair, replacement, or rejection). If the claim is valid, we’ll reimburse reasonable costs (e.g., shipping).

Last updated: July 30, 2025